Technology

Samsung advises Note 7 users to refrain from utilizing their mobile phones

Samsung Galaxy Note 7 Exploded

After many reports of Samsung Galaxy Note 7 phones exploding around the world, the United States CPSC (Consumer Product Safety Commission) is suggesting that all existing Note7 customers should turn off and stop charging or using the devices.

During a declaration earlier today, the CPSC said that Samsung is dealing with the agency to announce a recall of all devices "right away".

Samsung had previously halted sales of Note 7 after the reports, in addition to introducing an exchange program for clients to change their malfunctioning devices with brand new replacements. If you didn't replace yours yet, you are advised to do so quickly.

Within the United States, Samsung is providing the following exchange program:

1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval).

2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

Select carrier and retail outlets will also provide customers, who prefer a replacement Note7, with a Samsung loaner phone to use until new Note7s are available.

Additionally, participants in the US exchange program will receive a $25 gift card or bill credit from select carrier or retail outlets.

Recalling as much as 2.5 million malfunctioning Galaxy Note 7 devices might cost Samsung close to $1 billion as well as brand damage that may harm the company's good reputation.

This problem comes in an unpleasant time for Samsung, with Apple getting ready to release its iPhone 7 together with 7 Plus on September 16.

Leave a Comment